If you’re looking for support for the free core version please head over to our support forum.

Premium add-on licence holders can open a support ticket through the form below.

Support Limitations:

  • Support is available Monday to Friday between 9am and 9pm CET. Support during the remaining hours is provided depending on the availability of our support staff.
  • Before submitting a support request, please scroll through our documentation and browse through the FAQ page, which has most of the common questions already answered.

If you require further help from our support team please make sure to include your System Information (as shown below) as well as the Debugging Information from your plugin as we will need this as part of the first step in the troubleshooting process. 

System information

When sending in a support request, please include the system information for your installation. The video below shows you how to easily obtain system information from the Debugging screen.