We need some specifics to narrow down your issue.
The details requested below will be used to help us resolve your issues in a more timely manner. Please provide as much detail as possible.
Which feature are you having issues with?* Select an option that best describes your issue.* Please select an option below... I just installed the add-ons and the posts are not importing. The posts were being imported, but now they stopped. It is not importing the full content of the posts. The media (images, videos, etc) are not being imported in the content. I want to import the posts as drafts to review them before publishing. I want to assign a category or tag to every imported post. I am having trouble setting up custom field mapping. The imported posts include elements that I don't want, (links, buttons, etc). Something else.
Here are some common causes and solutions for this problem.
This issue has happened to other users before you, so we've noted down the most common causes and solutions. Please have a look through the list below.
Your website's cron, which is used to schedule the import of new posts, is experiencing issues. Learn more.
The source's feed has missing or non-unique links for some or all of its posts. Learn more.
Your WP RSS Aggregator settings (age limits and others) are limiting the posts being imported. Learn more.
Some posts are set to Draft or in your Trash, so they cannot be re-imported. Learn more.
The cache needs to be cleared somewhere on your site. Learn more.
Your website or hosting server are not meeting all of our plugin's requirements. Learn more.
A possible conflict with another plugin or your theme. Learn more.
If you have other WP RSS Aggregator add-ons installed on your site, please also check for these possible causes:
Keyword Filtering is stopping the import of some posts based on your filters. Learn more.
The full text feature ("Force full content") is failing. Learn more.
If none of the provided solutions fix your issue, please click on "Contact Support" below to speak with our support team.
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Here are some common causes and solutions for this problem.
This issue has happened to other users before you, so we've noted down the most common causes and solutions. Please have a look through the list below.
Does your RSS feed source provide the full content? If not, you will need to use the Full Text RSS Feeds add-on with Feed to Post. In order to check, open the RSS feed you are using, use "Ctrl+F" on Windows or "CMD+F" on Mac to search for the words "item" or "entry". These indicate the individuals items for the source. Under each one, check whether you can see the full content from the original site or just an excerpt. If you don't see all the content you need, click here to get Full Text RSS Feeds.
If you're already using the Full Text RSS Feeds add-on and the "Force full content" option for your feed source, there may be one of three issues at play.
Your Full Text RSS Feeds license may not be activated correctly on your site - go to RSS Aggregator > Settings > Licenses to check.
The Full Text RSS Feeds license key have an issue from our end - in which case, please contact us to investigate.
The full text script may be unable to work with your source. Click here to learn about its limitations.
If you need further help to resolve your issue, please click on "Contact Support" below to speak with our support team.
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Here are some common causes and solutions for this issue.
1. Does your source's RSS feed provide the media you need?
You can check by searching through the feed itself for Full Text RSS Feeds add-on with Feed to Post to force fetch the full content;
2. Are your image minimum dimensions set too high?
Sometimes, the images provided by the RSS feed source may be smaller than the minimum image dimensions you set in the "Feed to Post - Images" section of the Edit Feed Source page. Click here to learn how to check whether this is the cause.
If you still need help, click on "Contact Support" below to speak with our support team.
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Read below to learn how to do this.
Open the feed source for which you wish to import Posts as Drafts.
Look for the section titled "Feed to Post - General" and set the "Post Status" to "Draft". This will import all posts from this source as drafts.
From your Posts list, you can then modify them, publish them manually, schedule them, or even delete the unwanted posts.
Click here for more details and to learn how to apply this to all sources.
If you still need help, click on "Contact Support" below to speak with our support team.
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Read below to learn how to do this.
Open the feed source for which you wish to assign a category to its posts.
Look for the section titled "Feed to Post - Taxonomies".
From here, choose the taxonomy to apply, be it categories, tags or anything else.
Next, select the taxonomy to apply to the posts from this source. This uses your own list of categories or tags for the post type selected for this source.
Optionally, you may apply a category or tag to a post based on filters. These can be keywords or phrases. For example, apply the category "WordPress" if the "Content" contains "All" of the keywords "WordPress, WP".
This can also be applied to all feed sources at once by using the Feed to Post - Taxonomy options found under RSS Aggregator > Settings > Feed to Post.
Click here for more details and to learn how to apply this to all sources.
If you still need help, click on "Contact Support" below to speak with our support team.
Contact Support
Some notes on custom field mapping in Feed to Post.
Custom Field Mapping is an advanced feature in Feed to Post with which you can map various fields from your RSS feed sources to custom fields on your site. Due to the advanced nature of this feature and the variety of possible situations that it can be used for, we do not provide support to set up custom field mapping for you.
We do have an article that explains how the custom field mapping feature works. Please click here to read through it.
If you have a general question about this feature, please click on "Contact Support" below, otherwise you may refer to one of our trusted partners to help you set up the custom field mapping you need.
Contact Support
Some notes on extraction rules in Feed to Post.
Extraction Rules is an advanced feature in Feed to Post with which you can remove unwanted elements from the original source when importing the items to your site. Due to the advanced nature of this feature and the variety of possible situations that it can be used for, we do not provide support to set up extraction rules for you.
We do have an article that explains how the extraction rules feature works. Please click here to read through it.
If you have a general question about this feature, please click on "Contact Support" below, otherwise you may refer to one of our trusted partners to help you set up the extraction rules you need.
Select an option that best describes your issue.* Select an option below... I just activated Full Text RSS Feeds and the posts are not importing. The posts were being imported, but now they stopped. It is not importing the full content of the posts. The media (images, videos, etc) are not being imported with the content. Something else.
Here are some common questions and answers for the Full Text RSS Feeds add-on.
1. Is it legal and moral to import the full content from other sources?
This add-on was developed for various reasons, but it can unfortunately be used for immoral and unlawful reasons. Whether you can import the full content from another source is completely dependant on the terms and rules set by the source itself. For this reason, please always get permission from the original source to share their content and make sure to credit them for the work directly.
2. I'm using "Force full content" but it's not importing all the content/images/media that I want, why?
This can happen for a few reasons. Firstly, please check that your license key for Full Text RSS Feeds is active and validated in RSS Aggregator > Settings > Licenses. If not, and you cannot figure out why, please contact us below.
Secondly, the original source site itself may be blocking the use of some or all of their content on other sites. This is sometimes done for security reasons and to prevent unlawful use of their original content. We respect the rules and laws applied by the original source, so the only way to resolve this is to ask the source's direct permission to use a feed of their site.
Thirdly, the full text script in our plugin may be unable to fetch the necessary content from your source. As with every technology, it has its limitations. Click here to learn more about these limitations.
If you still need help, click on "Contact Support" below to speak with our support team.
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Here are some common questions and answers for the Keyword Filtering add-on.
1. Some filters are not working - how does the filtering logic work?
Click here to learn how the filtering logic works.
2. Can I apply a filter to all the feed sources on my site, for example, to filter out content with profanity?
Yes, Keyword Filtering enables you to set keyword, phrase and tag filters on both a global and per feed source level. The per-feed-source option is available when editing a feed source, while the global filters are available under RSS Aggregator > Settings > Filtering.
If you still need help, click on "Contact Support" below to speak with our support team.
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Here are some common questions and answers for the Categories add-on.
1. What is the difference between Feed Source Categories and WordPress Post Categories?
Feed sources are a custom post type, just like WordPress posts are, so they each have their own categories. Those added by our Categories add-on are only used for categorising feed sources in WP RSS Aggregator. Click here to learn more about the main differences between the two.
2. I use the Feed to Post add-on, do I need the Categories add-on too?
Feed to Post has its own taxonomy features whereby you can import posts into specific Post Categories (or those of some other custom post type) automatically. The Categories add-on is an optional features to add to categories your feed sources, but it's not needed to add the option of importing posts into specific categories.
If you still need help, click on "Contact Support" below to speak with our support team.
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The Excerpts & Thumbnails add-on has been discontinued, but support is still available.
The Excerpts & Thumbnails add-on was discontinued a while ago to be replaced by the all-new Templates add-on. Click here to learn about your free upgrade to Templates and why it's a better solution for your website.
If you still need help, click on "Contact Support" below to speak with our support team.
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Here are some common questions and answers for the Templates add-on.
1. How do I use the templates to show imported items on my site?
The WP RSS Aggregator templates can be used anywhere on your site in two ways. The first is by using our shortcode system , either in the classic editor or in the new block editor. The second is by using the Gutenberg block in the new WordPress block editor. Both have very similar options, but the block editor shows you a live preview of everything you're changing within the editor itself.
2. Can Templates display Youtube videos?
Yes, and it can even have the videos be playable directly on your site. Click here to see all the possibilities for displaying Youtube videos on your site.
3. I was using Excerpts & Thumbnails - how do I switch to Templates without losing everything?
We have worked on and released the final update to Excerpts & Thumbnails that includes a nifty conversion tool. The purpose of this tool is to help you convert almost all the settings from Excerpts & Thumbnails into the new template system with minimal potential losses. Click here to learn how to use the conversion tool.
If you still need help, click on "Contact Support" below to speak with our support team.
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Here are some common questions and answers for the Spinner Chief add-on.
1. How do I use the Spinner Chief content spinning service?
The Spinner Chief add-on is an integration between our Feed to Post add-on and the Spinner Chief 3rd-party service. It requires a paid account for the Spinner Chief service. Click here to learn how to set up your Spinner Chief account, and click here to learn how to set up the WP RSS Aggregator integration.
2. I'm not happy with the quality of the spun content. What can I do?
The content spinning functionlaity is not executed by WP RSS Aggregator, nor are we responsible for the quality of the content produced. Any questions related to the content spinning service itself are to be addressed to the Spinner Chief team. Click here to contact Spinner Chief.
If you still need help, click on "Contact Support" below to speak with our support team.
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Here are some common questions and answers for the WordAi add-on.
1. How do I use the WordAi content spinning service?
The WordAi add-on is an integration between our Feed to Post add-on and the WordAi 3rd-party service. It requires a paid account for the WordAi service. Click here to learn how to set up your WordAi account, and click here to learn how to set up the WP RSS Aggregator integration.
2. I'm not happy with the quality of the spun content. What can I do?
The content spinning functionlaity is not executed by WP RSS Aggregator, nor are we responsible for the quality of the content produced. Any questions related to the content spinning service itself are to be addressed to the WordAi team. Click here to contact WordAi.
If you still need help, click on "Contact Support" below to speak with our support team.
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Here are some common questions and answers for the Widget add-on.
1. How can I choose which items to display in the widget?
The Widget add-on is limited to only displaying ALL imported feed items from ALL feed sources. If this is not what you want, Widget may not be the best solution for you. Click here to learn more.
2. How do I use the widget in my theme?
To display the WP RSS Aggregator widget on your site, go to Appearance > Widgets on your WordPress site. You can use it in any widget area of your theme Click here to learn more.
If you still need help, click on "Contact Support" below to speak with our support team.
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My WordPress experience level is: I just started using it. I've been using it for a while. I'm a WordPress expert.
My development experience level is: I'm not a developer. I know a thing or two. I'm an experienced developer.
Further Details Website URL* The URL of the website where this issue is happening.
Do you have any premium add-ons?* Please tick the add-ons currently installed and activated on this website.
License Key*
License Key/s*
Summary* Please summarize your issue in 10 words or less.
A link to one of the RSS feeds experiencing this issue Please paste the URL of the original source's RSS feed, not the feed source page on your website. If the issue is not tied to a specific source, please provide any one of your sources for us to test with.
Please describe your issue in as much detail as possible*
System information* Error Log Attachments Upload any screenshots or other attachments that will help us get to the bottom of your issue. To learn how to take quick and easy screenshots and/or screencasts,
please click here .
Select an option that best describes your inquiry.*
Your license keys can be found in two ways.
1. In your
WP RSS Aggregator Account . To log in, please use the email address used to make the original purchase.
2. In the "Purchase Receipt" email that was sent to the email address used to make the original purchase.
If you still need help, please click on the button below to message our team.
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Did you know you can move licenses freely across domains?
Follow these instructions:
1. Open your old website's dashboard and go to RSS Aggregator > Licenses.
2. Deactivate the license.
3. Go to your new website, activate the plugins, and go to RSS Aggregator > Licenses.
4. Add the license key and hit "Activate". Your license has now been transferred.
NOTE: If you cannot access your old site for whatever reason, you can deactivate the licenses by going to your WP RSS Aggregator account and following these steps .
If you're still unsure of what to do, or something isn't working,
click on the button below to message us about it.
Contact Support
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Contact email address* Please enter an email address on which you will receive our replies. Please add support@wprssaggregator.com to your email contact list to guarantee receiving our replies in your Inbox folder.
Account email address Please enter the email address used to purchase your WP RSS Aggregator license. If it's the same as your contact email address, please enter it again.
Further Details Website URL*
Please list down your license keys* Please list down the license keys you are having trouble with, in the format shown below: "Add-on, license key".
Your license keys can be found in your Purchase Receipt email or in
your WP RSS Aggregator account .
Message*
System information (Optional) Please submit the system info file which you can download from the Debugging page.
Error Log (Optional) Please submit the error log file which you can download from the Debugging page.
Attachments Upload any screenshots or other attachments that will help us get to the bottom of your issue faster. To learn how to take quick and easy screenshots and/or screencasts,
click here .
We offer customisations through our expert partners.
We have partnered up with Codeable to provide all sorts of customization and setup assistance. This can be anything from designing stylish templates to customising the import process based on your specific requirements.
Contact Codeable
Please select the appropriate option:*
Has it been more than 30 days since the payment date?
As explained in our refund policy , which is also explained in more detail here , we only offer refunds within 30 days of the date of payment, be it a new payment or an automatic or manual renewal.
If you are within the 30 days, please continue below through the "Contact Support" button.
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What is the main reason for your refund request?* This will really help us understand where we can do better.
In what way did WP RSS Aggregator not live up to your expectations? This feedback will help us improve to make sure we can help others like you better in the future.
Was your project dependant on WP RSS Aggregator meeting your needs? Have you spoken with our support specialists about this problem? We've dealt with this before. We can help you.
OPTIONAL: Would you mind sharing the name of the alternative plugin you're using? We appreciate that you may not want to share this, so you're free to skip the question and move ahead with your request.
We'll be happy to help :)
Earlier in this form there was a question that asked how we can help you. There's an option there called "Items are not importing" - select that, enter the relevant details, and we'll do our best to resolve these issues as quickly as possible.
We're on it.
We'll be re-checking your communication with our support team to find where we can improve our communication and support services. You can continue with your refund request below and we'll get back to you with final confirmation in your inbox.
We're sorry to see you go, but thank you for your feedback.
By answering these quick questions you've helped us get a better understanding of how we can improve our services. Thanks for taking the time to share your thoughts. You can proceed with the refund request below and we'll get back to you with a confirmation via email.
Select the add-on or plan to be refunded.* If you would like a refund for a bundle, please select the bundle option only, not the individual add-ons.
Please list down the license keys.*
Which add-on/plan do you currently own?* Please list down their license keys.*
Which add-ons/plan do you want to exchange it/them for?* This refers to the one(s) you would like to receive instead of the one(s) selected above.
You may cancel a subscription through your account, without waiting on support.
1. Log in to your WP RSS Aggregator account .
2. In the "Subscriptions" tab, find the subscription you want to cancel.
3. Click on "Cancel" under the Actions tab to immediately cancel a subscription.
NOTE: Once a subscription is cancelled, it cannot be re-started in most cases. A new purchase will need to be made to re-start automatic renewals, or you may opt to renew your license manually every year.
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Which add-on or plan do you wish to cancel the subscription for?* Please list down their license keys.*
You may upgrade a license through your account, without waiting on support.
1. Log in to your WP RSS Aggregator account . The username for this account is the email address used to make the original purchase.
2. In the "License Keys" tab, find the current license that you would like to upgrade.
To upgrade your current add-on license to a larger one, say from 1 site to 5 sites, click on the "Add more sites" link next to the license key.
To upgrade from an add-on to a plan, click on the "Manage Site Activations & License Upgrades" link.
3. Choose the option you want to upgrade to and click on it to proceed to checkout.
All upgrades are pro-rated, so you only pay the difference in cost for the time left on your license.
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What upgrade are you looking for? Please provide the below details:* 1. The add-on/plan you currently own.
2. The license you currently own for the add-on/plan.
3. The license key/s.
4. The license you wish to upgrade to.
What is your Basic Plan's license key?*
Which add-on/s do you currently own?* Please list down their license keys:*
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OPTIONAL: What made you want to upgrade? Your answer will help us make improvements to our offerings.
What is the main reason for cancelling your subscription?* Your answer will help us make improvements to our offerings.
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