Support

How can we help you?

Contact our support team.

Response time: 6 to 12 hours

Support hours: Monday to Friday, 8:00 AM to 5:00 PM (UTC+2)

While we don’t have a free trial of WP RSS Aggregator, we do offer a 30-day money-back guarantee. This allows you to test out the product on your site, bring up any issues with our support team, and if it doesn’t work out for any reason, you can get 100% of your money back within the first 30 days from the date of purchase.

Yes, WP RSS Aggregator is compatible with WordPress Multisite.

If you only want to activate the plugins as network plugins from your main site, then you just need a single-site license. On the other hand, if you plan to activate the add-ons and the licenses on more than one sub-site/subdomain, then you’ll need more than a single site license.

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WP RSS Aggregator’s plans offer different licenses according to the number of sites you need to use it on. For example, a single-site license can be used on one site. A 5-site license can be used on up to 5 different websites, each with their own domain.

The site activation limits do not have any impact on the number of sources you can import from. That remains unlimited no matter which plan or license you’re using.

Development and staging sites do not count towards your site limit. Read more

If you’re having trouble with our website’s checkout, please contact our support team below and let us know what problem you’re having. We’ll help you figure it out as soon as possible.

For EU-based buyers with a VAT number, you may have the VAT excluded at checkout as shown here.

Response time: 6 to 12 hours

Support hours: Monday to Friday, 8:00 AM to 5:00 PM (UTC+2)

Your can find your license keys in the following places.

Your “Purchase Confirmation” page, which you are redirected to right after a purchase is completed.

Your “Purchase Receipt” email, which is sent to your inbox as soon as your purchase is completed.

Your Account, in the “License Keys” section.

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Once you have installed and activated the plugin/s on your website, you will find a “Licenses” section in the WP RSS Aggregator plugin’s settings pages. Enter your license key/s here to activate them.

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Yes, license keys can be activated on staging or development sites without using up any of the activation limits. The plugin determines whether a site meets the requirements of a staging site based on a list of terms in the development site’s URL.

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Every plan purchased from WP RSS Aggregator will automatically trigger the start of a subscription with automated renewals every year. If you have not canceled your subscription, it will be renewed automatically on its final day using the payment method you originally used at checkout.

If you canceled your subscription and wish to renew your license manually, please follow these steps.

You may upgrade your plan or license at any time through your Account. Simply visit the “Order History” section and click on the “Upgrade Plan” button next to the order you’d like to upgrade, then follow the steps provided. All upgrades are pro-rated.

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Response time: 6 to 12 hours

Support hours: Monday to Friday, 8:00 AM to 5:00 PM (UTC+2)

If not items or posts are being imported to your site using WP RSS Aggregator, there are a few areas we can look at before digging any deeper. The solution can be related to the source’s feed, your website’s cron system, or even filtering rules that are too strict.

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When no images are being imported or you’re experiencing issues with their import, the issue is typically related to the way the source provides those media files or how you have the settings set up.

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The “Failed to fetch feed” error can happen for a number of reasons. It typically resolves itself within a few minutes, but if that isn’t the case for you, we’ve documented the potential causes and solutions.

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WP RSS Aggregator has a few basic technical requirements to run and perform efficiently. You can find the latest versions of these requirements in our Knowledge Base.

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Response time: 6 to 12 hours

Support hours: Monday to Friday, 8:00 AM to 5:00 PM (UTC+2)

Customizations for WP RSS Aggregator are currently performed in collaboration with Codeable.

For more information and to request a customization job, please visit our Customizations page.

Response time: 6 to 12 hours

Support hours: Monday to Friday, 8:00 AM to 5:00 PM (UTC+2)

Important Notes

  • Before proceeding to the form above, please be sure that you are using valid feed sources.
  • All conversations are replied to in the order in which they are received. If you submit multiple messages on the same thread, it may fall back behind other messages, resulting in potentially slower response times.
  • Refund requests are only accepted within a 30-day period. Read about our 30-day money-back guarantee. This also applies to license renewals.
  • Your inquiry must be in line with the scope of our support services that are outlined on this page.

What's not included

The below requests are excluded from our support services. 

  • Customization of any plugin’s codebase, beyond what is available in our Knowledge Base.
  • Styling customizations for our templates or your theme. 
  • Setting up feed sources for you on your site. 
  • Issues with the functionality of 3rd-party services integrated with our plugins. 
  • Issues with hosting and website issues that affect functionality, such as WordPress cron.