Support is available Monday to Friday between 9am and 6pm (UTC +2). During other times and on weekends, our availability varies.Our current time: 12:07 pm, June 26, 2019.
Our support staff are dedicated to helping you as professionally and promptly as possible. We almost always respond quickly but, at times, the support load may be high and it could take up to 24 hours to address your issue. On those rare occasions, we ask for your patience while we work our way to you.
- Before proceeding to the form below, please test out your feed sources for validity here and test your issue on one of our demo sites, and let us know whether the issue presents itself there or not. You may use our free "Advanced Feeds Bundle demo" or the "Simple Feeds Bundle" demo.
- Support tickets are dealt with in the order in which they are submitted. If you submit multiple messages, our system will queue according to your most recent submission, meaning it will take longer for us to see it. Please be patient, we may be experiencing high load and helping other users, we want to solve your problem as soon as we can.
- To request a refund, please use the refund option in the form below. Please read our Terms & Conditions to understand our 30-day refund policy. No refunds are possible beyond the 30-day period.
- If you are interested in translating WP RSS Aggregator, please select the "Submit a ticket" option below, and choose "I want to contribute a translation".
Click the button below or on the orange “Help” icon on the bottom right to browse our Knowledge Base.
Scope of Support
We provide technical support for our plugins so long as you have a valid license for the site in question. Below is a list of what our support excludes:
- Customisation/modification of the existing plugins’ codebase beyond what is provided in our Knowledge Base.
- Styling customisations of our shortcode display beyond what is provided in our Knowledge Base.
- Styling customisations of a theme’s display of posts when using the Feed to Post add-on.
- Implementation of custom field mapping and extraction rules for Feed to Post users.
- Issues with the functionality of 3rd party applications integrated with our plugins.
- Issues with server and website setups that affect the functionality of our plugins, such as WordPress cron.
We may provide guidance on resources to refer to for the above situations.