A few customers have reported issues submitting our premium support form. If you encounter similar problems, please use our alternative contact form.
Office hours: Monday to Friday, 8AM to 5PM (UTC+2) - There are no official support hours on Saturdays and Sundays.Our current time is 3:40 am, September 25, 2022.
Please allow adequate time for a response to your inquiries and be mindful of potentially slower response times due to time differences. Replies may take 24 to 48 hours on business days.
- Before proceeding to the form below, please be sure that you are using valid feed sources.
- All conversations are replied to in the order in which they are received. If you submit multiple messages on the same thread, it may fall back behind other messages, resulting in potentially slower response times.
- Refund requests are only accepted within a 30-day period. Read about our 30-day money-back guarantee. This also applies to license renewals.
- Your inquiry must be in line with the scope of our support services that are outlined on this page.
Our Scope of Support
The below requests are excluded from our support services.
- Customisation of any plugins’ codebase, beyond what is available in our Knowledge Base.
- Styling customisations for our templates or your theme.
- Setting up of feed sources on your site.
- Issues with the functionality of 3rd-party services integrated with our plugins.
- Issues with hosting and website issues that affect functionality, such as WordPress cron.