We firmly believe in and stand behind our product 100% of the time because we know how well it works and how effective it can be. However, we also understand that it cannot work perfectly for everyone, all of the time.
If our add-ons don’t fit your needs, you can request a full refund within 30 days of the purchase date, as explained in our refund policy. No refunds will be processed after 30 days.
How does the 30-day period work?
Let’s say you purchased our Feed to Post add-on on the 1st of April, 2017. You then have 30 days to try out the plugin, contact support for any help you need, and give it a good run out on your site.
Should it not work out for you, you have until the 1st of May, that’s 30 days, to request a refund.
If a refund is requested prior to the end of the 30-day period, but we offer to help you fix the issue at hand and you agree to give us some time to help you, that refund request still stands and it is only nulled if we determine that the reason for the refund request is no longer valid. In other words, we would have fixed your problem and you request a refund for a different reason beyond the 30-day period. This is decided at our discretion.
What about refunds on automatic renewals?
This applies to those who have automatic license renewals via a subscription enabled. If a renewal is processed automatically after your license has expired, and you disapprove for any reason, you are still eligible for a refund within the first 30 days. It’s the same rule that applies to refunds on first-time purchases, so no refunds will be processed after 30 days.
What about refunds on lifetime licenses?
The same 30-day money-back period applies to lifetime license purchases. Any refund request made beyond the 30-day period from the purchase date will not be considered.
What about refunds on upgrades from yearly to lifetime licenses?
If you previously owned a yearly license and upgraded that license to the lifetime option, no refunds will be given on the upgrade. This is explained further here.
What if I don’t use the plugins within the first 30 days?
We only offer refunds within 30 days of the purchase date. Should you choose to, or not be able to, use the plugins you purchased within those first 30 days and request a refund after the 30 days have passed, the refund will not be granted. It is your responsibiltiy to ensure that the purchase you made is the correct one within those first 30 days from the purchase date.
Why should you trust that we’ll issue a refund within 30 days?
There’s a simple answer to that. One of our main goals is to optimise for happiness, and you won’t be happy if we kept your money when you didn’t want the product.
We occasionally come across customers who purchase the add-ons, assuming they will work a certain way, and they might not. In the few cases where the issues aren’t fixable by our stellar support team (and they are very few), we will gladly provide a full refund.
In most cases, however, the issue would be easily solvable by our team. Most of the time it’s a question of a customer not knowing that our add-ons can perform a certain way, which is where we take our time to explain things more clearly.
Your feedback as to why a refund is being requested also allows our team to plan better for the future, so this policy allows us to gain valuable feedback while keeping all customers happy. For the above reasons, you have no worries about requesting a refund.
How to request a refund
Go to our Contact Us page, select the refund option, and follow the steps to request a full or partial refund. Elaborating, even a little, about what the issues you faced were will help us help you.
