If you’re a consumer in the EU and you’ve bought something from us within the last 14 days, you can withdraw from that purchase from this page. You don’t need to give a reason.
Fill in the form below with your name, email, and order number, then confirm. You’ll get an on-screen acknowledgement with a reference number, and we’ll email you a copy with the time and date of your request.
A few things worth knowing before you submit:
- Once we receive your request, we’ll review it and email you our decision. If your withdrawal is accepted, we’ll process your refund separately, so it won’t be instant, but we’ll get it done promptly.
- If you started downloading or using a product immediately after buying it, and you agreed at checkout to waive your withdrawal right by doing so, that purchase may no longer be eligible. This only applies where you gave that consent at the time of purchase. If you’re not sure, submit the form anyway and we’ll take a look.
Note: Most customers don’t need this form at all. If you simply want your money back within 30 days of the initial purchase or renewal, our money-back guarantee covers you, no reason needed, and it’s usually the quickest route. This withdrawal form is the formal statutory process for EU consumers, set out in full in our terms and conditions. You’re welcome to use whichever suits you.
If you’ve got a question rather than a withdrawal request, get in touch instead and we’ll help you out.
Withdraw from contract
Use this form to declare the withdrawal from your contract. Enter the details below to continue; you will be able to review everything before confirming.
