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Premium Support

How can we help?

Support Team - Mark, Gaby, Hendra

Support currently offline

Holiday Support Schedule

Please note, our team will be unavailable from December 20th until January 5th.

Limited availability will take place on December 22nd, 23rd, 29th and 30th, but responses may be a bit slower than usual.

Our full support services will resume on January 5th. For immediate assistance during these periods, we encourage you to refer to our Help Center.

Thank you for your understanding.

Support hours: Monday to Friday, 8:00 AM to 5:00 PM (UTC+4)

Interested in using Aggregator?

Here are some quick answers to get you started:

Yes, you can try Aggregator by clicking here to launch an editable demo with admin access.

Yes, Aggregator is compatible with WordPress Multisite.
 
If you only want to activate Aggregator from your main site, then you just need a Single-Site license. On the other hand, if you plan to activate Aggregator on more than one subsite/subdomain, then you’ll need more than a single site license.
 
The latter usually applies when you host multiple client sites in a multisite, which means each one will require a separate license key in order to receive updates and support. If used only on the main site to distribute feed items or posts to the subsites, then a single-site license key is enough.
Please do note that the site license refers to the number of WordPress sites you will activate this license on. It does not refer to the number of feed sources you can import from. In fact, the number of feed sources per site is unlimited.

WP RSS Aggregator’s plans offer different licenses according to the number of sites you need to use it on. For example, a single-site license can be used on one site. A 5-site license can be used on up to 5 different websites, each with their own domain.

The site activation limits do not have any impact on the number of sources you can import from. That remains unlimited no matter which plan or license you’re using.

Development and staging sites do not count towards your site limit.

If you’re having trouble with our website’s checkout, please contact our support team below and let us know what problem you’re having. We’ll help you figure it out as soon as possible.

For EU-based buyers with a VAT number, you may have the VAT excluded at checkout as shown here.

Have a different question?

These quick guides might help you:

You can find your license keys in the following places:

  1. Your “Purchase Confirmation” page, which you are redirected to right after a purchase is completed.
  2. Your “Purchase Receipt” email, which is sent to your inbox as soon as your purchase is completed.
  3. Your Account, in the “License Keys” section.


Read more

Once you have installed and activated the plugin on your website, you will find a “Manage Plan” section in the Aggregator plugin’s settings pages. Enter your license key here to activate your plan.

Read more

Every plan purchased will automatically trigger the start of a subscription with automated renewals every year. If you have not canceled your subscription, it will be renewed automatically on its final day using the payment method you originally used at checkout.

If you canceled your subscription and wish to renew your license manually, please follow these steps.

You may upgrade your plan or license at any time through your Account. Simply visit the “Upgrades” section and click on the “Upgrade Plan” button next to the order you’d like to upgrade, then follow the steps provided. All upgrades are pro-rated.

Read more

Have a different question?

Check out some of our helpful guides:

If no items or posts are being imported to your site using Aggregator, there are a few areas we can look at before digging any deeper. The solution can be related to the source’s feed, your website’s cron system, or even filtering rules that are too strict.

Read more

When no images are being imported or you’re experiencing issues with their import, the issue is typically related to the way the source provides those media files or how you have the settings set up.

Read more

Aggregator has a few basic technical requirements to run and perform efficiently. You can find the latest versions of these requirements in our Help Center.

Read more

Have a different question?

How else can we help you?

Request a customization

Customizations for WP RSS Aggregator are currently performed in collaboration with Codeable.

For more information and to request a customization job, please visit our Customizations page.

Need help with something else? Email us at

Seeking support?

Please post your questions to our public forum on WordPress.org.

Interested in using Aggregator?

Here are some quick answers to get you started:

While we don’t have a free trial of WP RSS Aggregator, we do offer a 30-day money-back guarantee. This allows you to test out the product on your site, bring up any issues with our support team, and if it doesn’t work out for any reason, you can get 100% of your money back within the first 30 days from the date of purchase.

Yes, WP RSS Aggregator is compatible with WordPress Multisite.

If you only want to activate the plugins as network plugins from your main site, then you just need a single-site license. On the other hand, if you plan to activate the add-ons and the licenses on more than one sub-site/subdomain, then you’ll need more than a single site license.

Read more

WP RSS Aggregator’s plans offer different licenses according to the number of sites you need to use it on. For example, a single-site license can be used on one site. A 5-site license can be used on up to 5 different websites, each with their own domain.

The site activation limits do not have any impact on the number of sources you can import from. That remains unlimited no matter which plan or license you’re using.

Development and staging sites do not count towards your site limit. Read more

If you’re having trouble with our website’s checkout, please contact our support team below and let us know what problem you’re having. We’ll help you figure it out as soon as possible.

For EU-based buyers with a VAT number, you may have the VAT excluded at checkout as shown here.

Have a different question?

Need help with your license or billing?

Here are some quick answers to get you started:

You can find your license keys in the following places:

  1. Your “Purchase Confirmation” page, which you are redirected to right after a purchase is completed.
  2. Your “Purchase Receipt” email, which is sent to your inbox as soon as your purchase is completed.
  3. Your Account, in the “License Keys” section.


Read more

Once you have installed and activated the plugin/s on your website, you will find a “Licenses” section in the WP RSS Aggregator plugin’s settings pages. Enter your license key/s here to activate them.

Read more

Every plan purchased from WP RSS Aggregator will automatically trigger the start of a subscription with automated renewals every year. If you have not canceled your subscription, it will be renewed automatically on its final day using the payment method you originally used at checkout.

If you canceled your subscription and wish to renew your license manually, please follow these steps.

You may upgrade your plan or license at any time through your Account. Simply visit the “Upgrades” section and click on the “Upgrade Plan” button next to the order you’d like to upgrade, then follow the steps provided. All upgrades are pro-rated.

Read more

Have a different question?

Having trouble with the plugin?

Here are some quick answers to get you started:

If no items or posts are being imported to your site using WP RSS Aggregator, there are a few areas we can look at before digging any deeper. The solution can be related to the source’s feed, your website’s cron system, or even filtering rules that are too strict.

Read more

When no images are being imported or you’re experiencing issues with their import, the issue is typically related to the way the source provides those media files or how you have the settings set up.

Read more

The “Failed to fetch feed” error can happen for a number of reasons. It typically resolves itself within a few minutes, but if that isn’t the case for you, we’ve documented the potential causes and solutions.

Read more

WP RSS Aggregator has a few basic technical requirements to run and perform efficiently. You can find the latest versions of these requirements in our Knowledge Base.

Read more

Have a different question?

How else can we help you?

Request a customization

Customizations for WP RSS Aggregator are currently performed in collaboration with Codeable.

For more information and to request a customization job, please visit our Customizations page.

Need help with something else? Email us at

Interested in using Aggregator?

Here are some quick answers to get you started:

While we don’t have a free trial of WP RSS Aggregator, we do offer a 30-day money-back guarantee. This allows you to test out the product on your site, bring up any issues with our support team, and if it doesn’t work out for any reason, you can get 100% of your money back within the first 30 days from the date of purchase.

Yes, WP RSS Aggregator is compatible with WordPress Multisite.

If you only want to activate the plugins as network plugins from your main site, then you just need a single-site license. On the other hand, if you plan to activate the add-ons and the licenses on more than one sub-site/subdomain, then you’ll need more than a single site license.

Read more

WP RSS Aggregator’s plans offer different licenses according to the number of sites you need to use it on. For example, a single-site license can be used on one site. A 5-site license can be used on up to 5 different websites, each with their own domain.

The site activation limits do not have any impact on the number of sources you can import from. That remains unlimited no matter which plan or license you’re using.

Development and staging sites do not count towards your site limit. Read more

If you’re having trouble with our website’s checkout, please contact our support team below and let us know what problem you’re having. We’ll help you figure it out as soon as possible.

For EU-based buyers with a VAT number, you may have the VAT excluded at checkout as shown here.

Have a different question?

Need help with your license or billing?

Here are some quick answers to get you started:

You can find your license keys in the following places:

  1. Your “Purchase Confirmation” page, which you are redirected to right after a purchase is completed.
  2. Your “Purchase Receipt” email, which is sent to your inbox as soon as your purchase is completed.
  3. Your Account, in the “License Keys” section.


Read more

Once you have installed and activated the plugin/s on your website, you will find a “Licenses” section in the WP RSS Aggregator plugin’s settings pages. Enter your license key/s here to activate them.

Read more

Every plan purchased from WP RSS Aggregator will automatically trigger the start of a subscription with automated renewals every year. If you have not canceled your subscription, it will be renewed automatically on its final day using the payment method you originally used at checkout.

If you canceled your subscription and wish to renew your license manually, please follow these steps.

You may upgrade your plan or license at any time through your Account. Simply visit the “Upgrades” section and click on the “Upgrade Plan” button next to the order you’d like to upgrade, then follow the steps provided. All upgrades are pro-rated.

Read more

Have a different question?

Having trouble with the plugin?

Here are some quick answers to get you started:

If no items or posts are being imported to your site using WP RSS Aggregator, there are a few areas we can look at before digging any deeper. The solution can be related to the source’s feed, your website’s cron system, or even filtering rules that are too strict.

Read more

When no images are being imported or you’re experiencing issues with their import, the issue is typically related to the way the source provides those media files or how you have the settings set up.

Read more

The “Failed to fetch feed” error can happen for a number of reasons. It typically resolves itself within a few minutes, but if that isn’t the case for you, we’ve documented the potential causes and solutions.

Read more

WP RSS Aggregator has a few basic technical requirements to run and perform efficiently. You can find the latest versions of these requirements in our Knowledge Base.

Read more

Have a different question?

Need help migrating from v4 to v5?

Here are some quick answers to get you started:

Updating to v5 does not immediately switch you into the new v5 plugin. In order to switch to the latest version, a notice will appear at the top of your WordPress dashboard on Aggregator’s pages to invite you to start the migration process. This ensures that you can process the migration only when you’re ready to do so and by following the recommended guidelines.

Once you go through the migration wizard which guides you through license activation, settings transfer, and the replacement of any v4 premium add-ons, you will then see the new version of the plugin. Websites with over 10,000 imported items should use the WP‑CLI migration method to avoid timeouts or performance issues.

Read more

No, when migrating to v5, the plugin does not delete any of your data from v4. This includes sources, imported items/posts, templates, and settings. It does this to allow you to roll back to v4 at any time, just in case something goes wrong during the migration process or you need to switch back for any other reason. Rolling back to v4 can be done at the click of a button from the Advanced Settings.

Read more

All v4 blocks and shortcodes will continue to work exactly the same after migration to v5. All pre-existing configurations will continue to apply, and v4 Templates will be migrated into new Displays. These new Displays combine sources, design, and filtering into one, so we recommend replacing your existing blocks and shortcodes with the new Displays once you’ve completed the migration.

Read more on blocks | Read more on shortcodes

With Aggregator v5, all premium functionality is now bundled into a single Premium plugin and feature access is managed by your plan’s license key instead of installing and activating multiple add-ons as in v4. Existing v4 add-ons will be supported until the end of 2025, but no further updates will be released, so legacy users should upgrade to v5 by December 31, 2025 to maintain full access and benefit from new features.

Read more

Have a different question?

How else can we help you?

Request a customization

Customizations for WP RSS Aggregator are currently performed in collaboration with Codeable.

For more information and to request a customization job, please visit our Customizations page.

Need help with something else? Email us at

Support hours: Monday to Friday, 8:00 AM to 5:00 PM (UTC+4)

Response time: 6 to 12 hours

You can reach us at support [at] wprssaggregator [.] com

A few quick pointers and notes:

Please be sure that you are using valid feed sources.

All messages are replied to in the order in which they are received. If you submit multiple messages, they may fall back behind other messages, resulting in slower response times.

Refunds are provided within a 30-day period only. Read about our 30-day money-back guarantee.

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