Free Core Plugin Support

Get sup­port for our free core ver­sion through the Word­Press Plug­in Repos­i­to­ry sup­port forum.

Unless it is a pre-sales ques­tion or a spe­cial case, we will not reply to ques­tions relat­ed to our free core ver­sion through the pre­mi­um sup­port chan­nels.

Premium (Add-on) Support

Pre­mi­um license hold­ers, as well as those with pre-sales ques­tions, should con­tact us via the pre­mi­um chan­nel below. Please read the guide­li­nes before sub­mit­ting the form.

Support Guidelines:
  • Sup­port is avail­able Mon­day to Fri­day between 9am and 9pm CET. Sup­port dur­ing the remain­ing hours is pro­vid­ed depend­ing on the avail­abil­i­ty of our sup­port staff.
  • It may take up to 24 hours to receive a reply as our sup­port staff will be help­ing out oth­er cus­tomers too, so we ask for your patience till we get to your ques­tion.
  • If your request has been for­ward­ed to our devel­op­ers for more advanced debug­ging, please do allow for slight­ly longer respon­se times. Our devel­op­ers work hard to solve your issue while also con­tin­u­ing with the devel­op­ment of the plug­in, so they deserve some extra lee­way.
  • We use a tick­et sys­tem where­by the old­er tick­ets at the bot­tom of the list are dealt with first. This means that if you send the same email mul­ti­ple times, or send con­stant fol­low-up emails, your mes­sage will move up the list and will have to wait longer for a reply.
  • Before sub­mit­ting a sup­port request, please scroll through our doc­u­men­ta­tion and browse through the FAQ page, which has most of the com­mon ques­tions already answered.

Please include your Sys­tem Infor­ma­tion and Debug­ging Infor­ma­tion from your plug­in (RSS Aggre­ga­tor > Debug­ging) as it’s an impor­tant part of our trou­bleshoot­ing process. For more infor­ma­tion on work­ing with our sup­port team, please read here.

Open a Premium Support Ticket

Click on each grey box to open the drop­down.