14/02/2018: We will have limited availability on live chat until the end of February as we work on improving our documentation and support services. All messages left in the live chat will still be replied to via chat or email.
Before requesting the assistance of our support team using one of the channels listed below, please visit our documentation. We provide extensive tutorials, walk-throughs and videos on how to use various parts of our free core plugin and premium add-ons.
- Support is available Monday to Friday between 10 am and 6 pm (UTC+1). Support during the remaining hours is provided at the discretion of our support staff.
- It may take up to 24 HOURS to receive a reply. We ask for your patience as we work through our customer's issues, all of which are given a priority.
Premium license holders, as well as those with pre-sales questions, can contact us via the form below. Before doing so, please read through the guidelines above.
- If your request has been forwarded to our developers for further debugging, please allow for longer response times.
- We use a system whereby older messages at the bottom of the list are dealt with first. So, if you send the same message multiple times, or send multiple follow-up messages, it will take longer for us to get back to you.
- If you are requesting a refund, please read our money back guarantee. No refunds are given outside the refund period as explained in our T&Cs.
- Before submitting a support request, please browse through our documentation and FAQs, which have most of the common questions already answered.
If you'd like more guidelines on working with our support team, please read this.