Premium Support

How can we help?

The Aggregator Support Team
Holiday Support Schedule

Please note, our team will be unavailable from December 22nd until December 26th and then again from December 30th to January 2nd.

Limited availability will take place from December 27th until December 29th, but responses may be a bit slower than usual.

Our full support services will resume on January 3rd. For immediate assistance during these periods, we encourage you to refer to our Knowledge Base.

Thank you for your understanding.

Interested in using Aggregator?

Here are some quick answers to get you started:

While we don’t have a free trial of WP RSS Aggregator, we do offer a 30-day money-back guarantee. This allows you to test out the product on your site, bring up any issues with our support team, and if it doesn’t work out for any reason, you can get 100% of your money back within the first 30 days from the date of purchase.

Yes, WP RSS Aggregator is compatible with WordPress Multisite.

If you only want to activate the plugins as network plugins from your main site, then you just need a single-site license. On the other hand, if you plan to activate the add-ons and the licenses on more than one sub-site/subdomain, then you’ll need more than a single site license.

Read more

WP RSS Aggregator’s plans offer different licenses according to the number of sites you need to use it on. For example, a single-site license can be used on one site. A 5-site license can be used on up to 5 different websites, each with their own domain.

The site activation limits do not have any impact on the number of sources you can import from. That remains unlimited no matter which plan or license you’re using.

Development and staging sites do not count towards your site limit. Read more

If you’re having trouble with our website’s checkout, please contact our support team below and let us know what problem you’re having. We’ll help you figure it out as soon as possible.

For EU-based buyers with a VAT number, you may have the VAT excluded at checkout as shown here.

Have a different question?

These quick guides might help you:

Your can find your license keys in the following places.

Your “Purchase Confirmation” page, which you are redirected to right after a purchase is completed.

Your “Purchase Receipt” email, which is sent to your inbox as soon as your purchase is completed.

Your Account, in the “License Keys” section.

Read more

Once you have installed and activated the plugin/s on your website, you will find a “Licenses” section in the WP RSS Aggregator plugin’s settings pages. Enter your license key/s here to activate them.

Read more

Every plan purchased from WP RSS Aggregator will automatically trigger the start of a subscription with automated renewals every year. If you have not canceled your subscription, it will be renewed automatically on its final day using the payment method you originally used at checkout.

If you canceled your subscription and wish to renew your license manually, please follow these steps.

You may upgrade your plan or license at any time through your Account. Simply visit the “Order History” section and click on the “Upgrade Plan” button next to the order you’d like to upgrade, then follow the steps provided. All upgrades are pro-rated.

Read more

Have a different question?

Check out some of our helpful guides:

If no items or posts are being imported to your site using WP RSS Aggregator, there are a few areas we can look at before digging any deeper. The solution can be related to the source’s feed, your website’s cron system, or even filtering rules that are too strict.

Read more

When no images are being imported or you’re experiencing issues with their import, the issue is typically related to the way the source provides those media files or how you have the settings set up.

Read more

The “Failed to fetch feed” error can happen for a number of reasons. It typically resolves itself within a few minutes, but if that isn’t the case for you, we’ve documented the potential causes and solutions.

Read more

WP RSS Aggregator has a few basic technical requirements to run and perform efficiently. You can find the latest versions of these requirements in our Knowledge Base.

Read more

Have a different question?

How else can we help you?

Request a customization

Customizations for WP RSS Aggregator are currently performed in collaboration with Codeable.

For more information and to request a customization job, please visit our Customizations page.

Need help with something else? Email us at

Seeking support?

Please post your questions to our public forum on WordPress.org.

Interested in using Aggregator?

Here are some quick answers to get you started:

While we don’t have a free trial of WP RSS Aggregator, we do offer a 30-day money-back guarantee. This allows you to test out the product on your site, bring up any issues with our support team, and if it doesn’t work out for any reason, you can get 100% of your money back within the first 30 days from the date of purchase.

Yes, WP RSS Aggregator is compatible with WordPress Multisite.

If you only want to activate the plugins as network plugins from your main site, then you just need a single-site license. On the other hand, if you plan to activate the add-ons and the licenses on more than one sub-site/subdomain, then you’ll need more than a single site license.

Read more

WP RSS Aggregator’s plans offer different licenses according to the number of sites you need to use it on. For example, a single-site license can be used on one site. A 5-site license can be used on up to 5 different websites, each with their own domain.

The site activation limits do not have any impact on the number of sources you can import from. That remains unlimited no matter which plan or license you’re using.

Development and staging sites do not count towards your site limit. Read more

If you’re having trouble with our website’s checkout, please contact our support team below and let us know what problem you’re having. We’ll help you figure it out as soon as possible.

For EU-based buyers with a VAT number, you may have the VAT excluded at checkout as shown here.

Billing and licensing

These quick guides might help you:

Your can find your license keys in the following places.

Your “Purchase Confirmation” page, which you are redirected to right after a purchase is completed.

Your “Purchase Receipt” email, which is sent to your inbox as soon as your purchase is completed.

Your Account, in the “License Keys” section.

Read more

Once you have installed and activated the plugin/s on your website, you will find a “Licenses” section in the WP RSS Aggregator plugin’s settings pages. Enter your license key/s here to activate them.

Read more

Every plan purchased from WP RSS Aggregator will automatically trigger the start of a subscription with automated renewals every year. If you have not canceled your subscription, it will be renewed automatically on its final day using the payment method you originally used at checkout.

If you canceled your subscription and wish to renew your license manually, please follow these steps.

You may upgrade your plan or license at any time through your Account. Simply visit the “Order History” section and click on the “Upgrade Plan” button next to the order you’d like to upgrade, then follow the steps provided. All upgrades are pro-rated.

Read more

Technical support

Check out some of our helpful guides:

If not items or posts are being imported to your site using WP RSS Aggregator, there are a few areas we can look at before digging any deeper. The solution can be related to the source’s feed, your website’s cron system, or even filtering rules that are too strict.

Read more

When no images are being imported or you’re experiencing issues with their import, the issue is typically related to the way the source provides those media files or how you have the settings set up.

Read more

The “Failed to fetch feed” error can happen for a number of reasons. It typically resolves itself within a few minutes, but if that isn’t the case for you, we’ve documented the potential causes and solutions.

Read more

WP RSS Aggregator has a few basic technical requirements to run and perform efficiently. You can find the latest versions of these requirements in our Knowledge Base.

Read more

How else can we help you?

Request a customization

Customizations for WP RSS Aggregator are currently performed in collaboration with Codeable.

For more information and to request a customization job, please visit our Customizations page.

Need help with something else? Email us at

Support hours: Monday to Friday, 8:00 AM to 5:00 PM (UTC+2)

Response time: 6 to 12 hours

You can reach us at support [at] wprssaggregator [.] com

A few quick pointers and notes:

Please be sure that you are using valid feed sources.

All messages are replied to in the order in which they are received. If you submit multiple messages, they may fall back behind other messages, resulting in slower response times.

Refunds are provided within a 30-day period only. Read about our 30-day money-back guarantee.