We have migrated to our brand new Knowledge Base. For this reason, old links to the documentation site might be temporarily unavailable while we work on fixing some issues with the redirects. To learn more about WP RSS Aggregator, please visit our new Knowledge Base.

Support is available Monday to Friday between 9am and 5pm (UTC +2).

Our current time: 7:01 am, July 20, 2018.

Our support staff are dedicated to helping you as professionally and promptly as possible. We almost always respond quickly but, at times, the support load may be high and it could take up to 24 hours to address your issue. On those rare occasions, we ask for your patience while we work our way to you.

Guidelines

  • Before proceeding to the form below, please test out your feed sources for validity here and test your issue on one of our demo sites, and let us know whether the issue presents itself there or not. You may use our free "Advanced Feeds Bundle demo" or the "Simple Feeds Bundle" demo.
  • Support tickets are dealt with in the order in which they are submitted. If you submit multiple messages, our system will queue according to your most recent submission, meaning it will take longer for us to see it. Please be patient, we may be experiencing high load and helping other users, we want to solve your problem as soon as we can.
  • To request a refund, please use the refund option in the form below. Please read our Terms & Conditions to understand our 30-day refund policy. No refunds are possible beyond the 30-day period.
  • If you are interested in translating WP RSS Aggregator, please select the "Submit a ticket" option below, and choose "I want to contribute a translation".

Resources

We are big believers in the value of clear, consistent and constantly updated documentation. We put a lot of investment into this. Before submitting a support request, please browse through our Knowledge Base, you might find the answer to your question right there and, of course, familiarity with this material will make it far easier for you to solve future problems.

 

Other Resources

Choose a support option:

Submit a Ticket

For Premium Support, Pre-Sales & General inquiries.
PREMIUM / PRE-SALES

Live Chat

Mon-Fri, 9am—5pm (UTC+1)
Otherwise, submit a ticket.
FREE

Submit a Ticket

For Premium Support, Pre-Sales & General inquiries.
FREE

Do you have a pre-sales question you want answered quickly or an issue on your site that needs fixing?

We offer a live chat service whenever possible to help out both pre-sales customers and premium customers. It is not possible for us to be online 24/7, however, whenever we are available you will find us online.

Use the orange chat icon at the bottom right of your screen to start a conversation. If we are not available you can leave your message along with your email address and we'll get back to you as soon as we come back online.

Premium license holders, as well as those with pre-sales questions, should contact us via the form below. Before doing so, please read through the guidelines above.