What is our 100% Money Back Guarantee?
We firmly believe in, and stand behind, our product 100% because we know how good it works and how effective it can be. However, we also understand that it cannot work perfectly for everyone, all of the time.
If our add-ons don't fit your needs, you can request a full refund within 30 days of the purchase date, as explained in our refund policy.
Why should you trust that we’ll issue a refund?
There's a simple answer to that. One of our main goals is to Optimise for Happiness, and you won't be happy if we kept your money when you didn't want the product.
We occasionally come across customers who purchase the add-ons, assuming they will work a certain way, and they might not. In the few cases where the issues aren't fixable by our stellar support team (and they are very few), we will gladly provide a full refund.
In most cases, however, the issue would be easily solvable by our team. Most of the time it's a question of a customer not knowing that our add-ons can perform a certain way, which is where we take our time to explain things more clearly.
Your feedback as to why a refund is being requested also allows our team to plan better for the future, so this policy allows us to gain valuable feedback while keeping all customers happy.For the above reasons, you have no worries about requesting a refund.
How to request a refund
Go to our Contact Us page, select the "Other" option, and simply explain that you would like a refund. Elaborating, even a little, about what the issues you faced were will help us help you.