We firmly believe in, and stand behind, our product 100% because we know how good it works and how effective it can be. However, we also understand that it cannot work perfectly for everyone, all of the time.
If our add-ons don’t fit your needs, you can request a full refund within 14 days of the purchase date, as explained in our refund policy. No refunds will be processed after 14 days.
How does the 14-day period work?
Let’s say you purchased our Feed to Post add-on on the 1st of April, 2017. You then have 14 days to try out the plugin, contact support for any help you need, and give it a good run out on your site.
Should it not work out for you, you have till the 15th of April, that’s 14 days, to request a refund. If a refund is requested on the 16th of April, it will not be accepted for any reason.
If a refund is requested prior to the end of the 14-day period, but we offer to help you fix the issue at hand and you agree to give us some time to help you, that refund request still stands and it is only nulled if we determine that the reason for the refund request is no longer valid. In other words, we would have fixed your problem. This is decided at our team’s discretion.
What about refunds on automatic renewals?
This applies to those who have automatic license renewals via a subscription enabled. If a renewal is processed automatically after your license has expired, and you disapprove for any reason, you are still eligible for a refund within the first 14 days. It’s the same rule that applies to refunds on first-time purchases, so no refunds will be processed after 14 days.
Why should you trust that we’ll issue a refund within 14 days?
There’s a simple answer to that. One of our main goals is to Optimise for Happiness, and you won’t be happy if we kept your money when you didn’t want the product.
We occasionally come across customers who purchase the add-ons, assuming they will work a certain way, and they might not. In the few cases where the issues aren’t fixable by our stellar support team (and they are very few), we will gladly provide a full refund.
In most cases, however, the issue would be easily solvable by our team. Most of the time it’s a question of a customer not knowing that our add-ons can perform a certain way, which is where we take our time to explain things more clearly.
Your feedback as to why a refund is being requested also allows our team to plan better for the future, so this policy allows us to gain valuable feedback while keeping all customers happy.For the above reasons, you have no worries about requesting a refund.
How to request a refund
Go to our Contact Us page, select the refund option, and follow the steps to request a full or partial refund. Elaborating, even a little, about what the issues you faced were will help us help you.