Refund Eligibility
To be eligible for a refund:
- Your initial refund request must be received by our support team within 30 days of the original purchase/renewal date on record.
- If you contact us within the 30-day period and do not receive a reply within 24 hours (excluding weekends), please contact us again to ensure we received your request.
This policy applies to both new purchases and license renewals (whether automatic or manual), as outlined in our Refund Policy.
Note: We may ask for the opportunity to understand and resolve your issue before processing a refund, with your permission. Regardless, the date of your initial refund request will be honoured.
How to Request a Refund
Tip: Having your license key ready will help us process your request faster.
Follow these steps to request a refund:
- Go to our Support page and select Billing & Licensing.
- Click on
Contact the billing team. - In the form dropdown, select
Support Request. - Enter your license key and click
Next. - From the next dropdown, select
Other. - Provide the details regarding your refund request.
- If you are within the 30-day refund period, click
Submit.
Your refund request will be reviewed within 24 hours (excluding weekends) and processed accordingly.
Refund Processing Time
Once approved, refunds are processed immediately by our team. The final transfer of funds is handled by the respective payment gateway and may take between 1 to 10 business days to appear in your PayPal account or on your credit card statement. We recommend monitoring your account for updates.
